Stakeholder Management (HER) – AOP

This is assessment is designed for individuals that may be assigned to work in organizations that require them to perform front-line duties such as lobby, main gate, and visitor entrance.

Course Objective

Able to:

• handle client enquiries and requests
• provide information and assistance
• deal with complaints, emergencies and unexpected situations, and
• deal with difficult / challenging customers / visitors

Course Benefits

Enables the learners to acquire the knowledge and abilities so they are able:
• to handle client enquiries and requests
• to provide assistance and information confidently
• to deal with complaints, difficult customers and unexpected situations

Pre-requisites

Not Applicable

Course Syllabus

You would already have acquired these knowledge and abilities.

• to handle client enquiries and requests
• to provide assistance and information confidently
• to deal with complaints, difficult customers and unexpected situations

Training Duration

N/A

Assessment Duration

2 Hours

Course Objective

Able to:

• handle client enquiries and requests
• provide information and assistance
• deal with complaints, emergencies and unexpected situations, and
• deal with difficult / challenging customers / visitors

Course Benefits

Enables the learners to acquire the knowledge and abilities so they are able:
• to handle client enquiries and requests
• to provide assistance and information confidently
• to deal with complaints, difficult customers and unexpected situations

Pre-requisites

Not Applicable

Course Syllabus

You would already have acquired these knowledge and abilities.

• to handle client enquiries and requests
• to provide assistance and information confidently
• to deal with complaints, difficult customers and unexpected situations

Training Duration

N/A

Assessment Duration

2 Hours
Stakeholder Management (HER) – AOP
Class ID
Start Date
End Date
Assessment Date
Status
HER010
06/05/2022
Closed
HER011
20/05/2022
Closed
HER012
20/05/2022
Closed
HER013
27/05/2022
Closed
Stakeholder Management (HER) – AOP
Course Fees
N/A
With 50% Funding
With 70% Funding
Assessment Fee
$140

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